FAQs

How much time do you spend with my cat?
Each visit lasts approximately 15 minutes but is dependent on the needs of the cat.

What is the booking process?
Once we have confirmed our availability and what the cost will be please confirm your wish to go ahead with the booking. We will then arrange to visit you to meet your cats, take down some details about their habits and also collect your spare keys. Payment is due on your return and can be paid in cash or by bank transfer.

How much are your fees?
We charge £12 per visit.
Visits over the Christmas period (Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day) and Easter Sunday are charged at £24 per visit. All other bank holidays are charged at £18 per visit.

I would like visits every other day. Is this OK?
Unfortunately, this is not possible.  We take our duty of care extremely seriously and the health and welfare of cats in our care is always our primary concern. It is our policy to make at least one visit per day over the period that the cat owner is away.

I have never used this type of service before and I am slightly wary of allowing strangers into my home. How can you reassure me about security?
We totally understand that there may be some apprehension when trying a new service. Please take a look at our many brillant testimonials. In addition, we can show you  our police check disclosures and also provide references. We are fully insured.

What if my cat should become ill or injured whilst I am away?
Should we feel there is an issue, we will contact you if the situation and timescale allows this, and if necessary we will take your cat to the vets (this will normally be your own vet). This is an extremely rare occurrence, but please be reassured that we will never hesitate to consult a vet where necessary. If a visit to the vet is necessary there will be a small charge for our time, however we are happy to pay any vet bill on your behalf and you can reimburse us on your return.

Will you be able to let my cat out whilst I am away?
With regard to letting cats in or out, we can work with the following two situations:
EITHER your cat stays in whilst you are away, in which case we will service the litter trays OR your cat has outside access via a cat-flap.